Itqualityassurance
- When should a proactive problem record be created?
- What is a proactive approach to problem-solving?
- What is the purpose of proactive troubleshooting?
- What is the best way of proceeding for proactive problem management?
When should a proactive problem record be created?
The following is a suggested list for when to open a problem record: Any incident that is assigned a Priority 1 or where a major incident has been declared. Multiple incidents showing the same symptoms. Validated alarms from monitoring devices that are deemed high impact.
What is a proactive approach to problem-solving?
Proactive problem solving is all about identifying problems and resolving them before the impacts are felt by the business. What is the impact of an event that never occurs? There isn't one. While not all problems can be avoided entirely, there are often early warning signs that indicate that a problem is developing.
What is the purpose of proactive troubleshooting?
Proactively discovers network issues and alerts those responsible for fixing them. Notifies the IT team of any network degradation whatsoever, before it becomes a real problem.
What is the best way of proceeding for proactive problem management?
As such, proactive problem management activities take place as ongoing activities targeted to improve the overall availability and end user satisfaction with IT services. The main techniques of proactive problem management include trend analysis, risk assessment, and affinity mapping.
