Itqualityassurance
- Is FAQ help and documentation?
- What is the purpose of a FAQ document?
- What is the value of FAQs?
- What is the best format for FAQ?
Is FAQ help and documentation?
A FAQ should contain the help which solves the most probable problems. It minimizes the clicks of most users. A documentation should contain the entire description of the service, so it can help solving the obscurer problems, which occure rather seldom or just with experienced users who need special help.
What is the purpose of a FAQ document?
The purpose of a FAQ is generally to provide information on frequent questions or concerns; however, the format is a useful means of organizing information, and text consisting of questions and their answers may thus be called a FAQ regardless of whether the questions are actually frequently asked.
What is the value of FAQs?
A crucial facet that many websites often overlook is the Frequently Asked Questions (FAQ) section. The FAQ section is a great place to address common customer questions and concerns to educate potential customers on your business.
What is the best format for FAQ?
Use a question-and-answer format: This sounds obvious…but don't forget to write out actual questions with answers. When someone finds an FAQ page they want specific information, not a marketing pitch or a long story. 4. Keep answers short: Getting a straight, quick answer to your question is a relief.
