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Which of these two user interfaces would be more efficient in summarizing a support ticket?

Which of these two user interfaces would be more efficient in summarizing a support ticket?
  1. What is a help desk ticketing system?

What is a help desk ticketing system?

An IT help desk ticketing system translates all end user issues from disparate sources into tickets. The system tracks the status of each ticket as support staff members work on solving the issue. A ticket records all interactions with a user as well as internal conversations between staff members on the issue.

Track Showing Time Spent Today and Time Spent Total in Time Tracker App
Showing Time Spent Today and Time Spent Total in Time Tracker App
Is there an app to track my hours? Is there an app to track my hours?Clockify is the most popular free work timer app that lets you and your team tr...
Gestures Mobile accessibility - gestures
Mobile accessibility - gestures
Only the most basic gestures are the same on both platforms: single-finger gestures to select, activate, and move one element to the right or left.......
Text Study showing it's better to have images in their own row on a text/news article page, rather than in a column with text wrapping around it
Study showing it's better to have images in their own row on a text/news article page, rather than in a column with text wrapping around it
Why is square text wrapping a good choice for the picture that is placed in the document?What is a type of text wrapping that text wraps above and be...