- What are the three components including its description in the frameworks of ISO 9241-11?
- What does ISO usability standard 9241 describe?
What are the three components including its description in the frameworks of ISO 9241-11?
ISO 9241-11
There are three components in the framework: System Effectiveness to examine the users' ability to complete the given tasks, System Efficiency to examine the required user resources to complete the tasks, and System Satisfaction to record the users' opinions and feedback.
What does ISO usability standard 9241 describe?
The effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particular environments. effectiveness: the accuracy and completeness with which specified users can achieve specified goals in particular environments.