Identify

Workshop for validating user journeys

Workshop for validating user journeys
  1. How do you validate user journeys?

How do you validate user journeys?

confirm we have captured all the steps customer take. identify any steps that we've missed. identify painpoints, areas of effort, and highlights (what's going well) identify key moments of truth, those make or break moments that keep customers moving forward or that cause them to deviate from the plan.

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