Apologize

Should an application apologize for an error that's not actually the fault of the application itself? [duplicate]
Should you apologize for something that is not your fault?Should you Apologise for something unintentional?Why do people apologize when it's not thei...
Bad news email to customer example
“Dear [Customer], I'm sorry to say that the product you received is of poor quality. We strive to provide the best possible products and services, and...