Case management in pega

1. What is the case management in PEGA?
2. What is case type in PEGA with example?
3. How is case data stored in PEGA?

What is the case management in PEGA?

Case management provides a holistic, responsive approach to automating work. It forces you to think about your mission-critical processes as happening in stages and connects disparate systems to manage work.

What is case type in PEGA with example?

A case type is an abstract model of a business transaction. Case types model repeatable business transactions. A case is a specific transaction instance. To model the online order transaction in Pega Platform, you define an online order case type that advances from submission to processing and then delivery.

How is case data stored in PEGA?

Pega saves data across multiple database tables when a case is processed. The system uses Pega classes to organize and store the data in the appropriate table. When you create reports, the Pega reporting tool uses the Pega class organization to find and retrieve information from these tables.