Creating FAQs

Tips for writing a good FAQ page

1. Make the FAQs easy to find.
2. Write questions from the point of view of your customer.
3. Write the FAQ sheet in an actual question-and-answer format.
4. Keep answers short.
5. Fully answer the question, don't just link to a different page.
6. Start your answers to yes/no questions with a “yes” or a “no”

1. Do you write FAQ or FAQs?

Do you write FAQ or FAQs?

FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.