Does onboarding include sign up?

Onboarding processes can include the registration process as well, and they usually refer to the cycle when registered users start getting acquainted with a certain platform, and until they find its value.

1. What does customer onboarding include?
2. What is the difference between onboarding and registration?
3. Should onboarding be before or after login?

What does customer onboarding include?

Customer onboarding is the process that new users go through to get set up and start using your product. It covers the whole journey: from initial sign-up to product activation and first use. Customer onboarding aims to deliver value to your customer as early as possible — in their first use, if possible.

What is the difference between onboarding and registration?

Registration is the method of acquiring user's information in order to create an account based upon specific user details. Onboarding is the process of teaching a user how to use a specific application.

Should onboarding be before or after login?

You will also want to experiment with timing.

Some apps have more success asking users to sign up at the end of the onboarding process, while other apps prefer to ask users to sign in immediately when they launch the app for the first time, before onboarding even begins.