Itqualityassurance
What does consistency mean in customer service?
Consistency ensures that customers are treated the same each and every time they interact with you, regardless of the agent they speak with. The key benefit of consistent customer service is fast and accurate responses.
What is a consistent customer experience?
What is a consistent customer experience? The core idea of a consistent customer experience is that with every experience a customer knows what to expect across all channels, all touch points, every time they interact with the brand.
