- Is service design important?
- What is the ideal design of services?
- Why do you need to redesign a service process?
Is service design important?
Service design offers in-depth insight into customers' needs and motivations, which make them want to use specific types of services. This enables companies to develop emotionally attractive services which improve customer loyalty.
What is the ideal design of services?
Services should be designed based on a genuine comprehension of the purpose of the service, the demand for the service and the ability of the service provider to deliver that service. Services should be designed based on customer needs rather than the internal needs of the business.
Why do you need to redesign a service process?
Service process redesign therefore is used to tackle variation in the quality of care and improve patients' satisfaction. Service process redesign is therefore a radical challenge to traditional assumptions and practices which involves thinking through the best process to achieve speedy and effective patients' care.