Managing Customer's UX expectations [closed]

1. How have customer expectations shifted in the past few years Salesforce?
2. What are the four main customer expectations?

How have customer expectations shifted in the past few years Salesforce?

Customers have increased their digital interactions with brands exponentially over the last few years. As such, they expect customer service to be available to them 24 hours a day, every day, across all channels, allowing them to connect with a brand on their preferred choice of medium.

What are the four main customer expectations?

There are four main customer needs that an entrepreneur or small business must consider. These are price, quality, choice and convenience.