Itqualityassurance
- How do you assist a customer with a password reset?
- What is the intention of a secure password reset process?
- How does password reset work?
How do you assist a customer with a password reset?
In summary, if your customer says, “I can't log in!” ask them how they accessed the sign-in page. If they are in the right place, send them a reset link. Send them the correct sign-in link if they're in the wrong place. Verify their email address to make sure they receive the password reset email.
What is the intention of a secure password reset process?
The goals of password reset emails. Password reset emails are some of the most succinct emails you can send. Generally speaking, they have one goal: to help users securely re-establish access to their accounts. In most cases, that will be through sending a password reset link.
How does password reset work?
In the event of a password reset, a PIN code will be sent to the user's phone or email and they will need to enter this code during the password reset process. Modern technology also allows authentication via voice biometrics using voice recognition technology.
