Itqualityassurance
- What does a good knowledge base look like?
- What should a knowledge base contain?
- What makes a good knowledge base article?
What does a good knowledge base look like?
A good example of a knowledge base is one with a simple layout that carries a wealth of information. Articles and guides are intelligently segmented into categories so users can find a solution quickly, and a search bar (usually placed at the top of the page) provides a means to type in queries directly.
What should a knowledge base contain?
The knowledge base may include FAQs, manuals, troubleshooting guides, runbooks, and other information your team may want or need to know. Many knowledge bases are structured around artificial intelligence that can interact and respond to user input. Others are simply indexed encyclopedias.
What makes a good knowledge base article?
A good knowledge base article needs to keep things simple. It needs to speak to a range of different people from complete novices to techies and experts. It must talk about a lot of topics – anything that your users may need to know or any issues that they might encounter. Plus, it needs to be interesting and engaging.
