Itqualityassurance
Knowledge
What's the difference between Help Center and Knowledge Base sections on a website, if there's any?
A "knowledge base" ought to be something like an encyclopedia, where you can search for answers. A "Help Center" ought to eventually put you in contac...
On a knowledgebase homepage, how much information is too much?
What does a good knowledge base look like?What should a knowledge base contain?What makes a good knowledge base article? What does a good knowledge ...
What is the resistance within organisations for creating a customer/user knowledge base?
Why is it important to develop a consumer knowledge base?What is knowledge base for customer service?Why would a customer experience team need a know...
Designing a knowledge base search
What should a knowledge base include? What should a knowledge base include?The knowledge base may include FAQs, manuals, troubleshooting guides, run...
Designing for a knowledge base that keeps evolving?
How do you keep knowledge base up to date?What is knowledge base design?What is knowledge base how a knowledge base is developed? How do you keep kn...