Itqualityassurance
A "knowledge base" ought to be something like an encyclopedia, where you can search for answers. A "Help Center" ought to eventually put you in contact with real live humans who'd try to fix your problem.
- What is a help center on a website?
- What is a knowledge base on a website?
- What is knowledge base in helpdesk?
What is a help center on a website?
ByErik Ashby Updated on August 23, 2022. A Help Center is a website where customers can find answers to their questions and solutions to their problems. Designed to resolve many common queries that a brand receives, a Help Center should make it simple for customers to find the answers they're looking for.
What is a knowledge base on a website?
A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.
What is knowledge base in helpdesk?
A knowledge base is a powerful feature found in Help Desk Software. It consists of FAQs, manuals, how-to guides, and troubleshooting information. With each resource providing a solution to a commonly asked question.
