Itqualityassurance
- What are the 3 C's of customer satisfaction?
- How do product managers work with customer success?
- Why customer feedback is important for product managers?
What are the 3 C's of customer satisfaction?
The three Cs of customer satisfaction: Consistency, consistency, consistency. It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it's difficult to get right and requires top-leadership attention.
How do product managers work with customer success?
Product teams implement strategy, build the roadmap, and define product features while customer success focuses on ensuring that the current clients succeed with the product. While they have similar roles and goals, misalignments sometimes occur in customer communications or product priority understandings.
Why customer feedback is important for product managers?
Listening to their thoughts and feelings is essential for truly understanding their behavior and needs. It is especially important for product managers because you have to embrace your users and know the pain of their problems before you can deliver a helpful solution.
