Customer

Should chat users be informed when the other user closes chat?

Should chat users be informed when the other user closes chat?
  1. What are the cues to know how a customer is feeling over chat?

What are the cues to know how a customer is feeling over chat?

Identifying the customer tone in live chat conversations means looking at things like their formality, their punctuation, and their word use. It can also help to compare these to the context of the situation.

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