Should customer support requests have a character limit?

1. Why is character limit important?
2. What does it mean by character limit?

Why is character limit important?

Character limits are used on text fields to indicate the maximum amount of characters that can be entered into that field. These components are important as they provide immediate feedback to the user when they fill in a form.

What does it mean by character limit?

Most of the time, spaces, letters of the alphabet, numbers, and punctuation all count toward a character limit. For example, if you are composing a tweet, the 280-character limit includes everything you type.