Itqualityassurance
The point of providing feedback is to help the user understand the system and how to use it for their specific goal. In this case Yes you should absolutely provide the reason their card was declined as that will allow them to remedy the problem and proceed to use your system.
- How do you tell a customer their credit card was declined?
- What steps should be taken when a customer's credit card does not process?
- Do merchants get charged for declined transactions?
How do you tell a customer their credit card was declined?
It is important to note that merchant's and their employees must immediately convey to the customer that the decision is made by the issuing bank, and they should call the Customer Service number listed on the back of their credit card. Be prepared to point the number out to them.
What steps should be taken when a customer's credit card does not process?
If the card is valid and the information is correct, the customer should contact their card-issuing bank for more information. To remedy the situation quickly, you can also ask the customer if they want to try another form of payment.
Do merchants get charged for declined transactions?
If you're a merchant, card issuer rejection results in a threefold loss because you've not only lost the sale, but you also have to pay chargeback fees.
