When

Tell me about a time you said no to a customer request and why

Tell me about a time you said no to a customer request and why
  1. Can you describe a time when you had to say no to a customer's request?
  2. Do you think it's okay to say no to a customer why or why not?

Can you describe a time when you had to say no to a customer's request?

Here are some of the examples of how to say no to customer requests by explaining things in detail: “We are sorry to meet your request at the moment due to an ongoing service issue at our end. The moment our process is restored, we will get back to you and take things further from there….”

Do you think it's okay to say no to a customer why or why not?

Your business cannot backpedal or stagnate and hope to endure, and progress might happen at the cost of some bumps in the road. The customer isn't always right. Saying no to customers when they demand unrealistic actions is necessary when it will lead to success for everyone further down the line.

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