Customer

What are the top 10 best customer service practices

What are the top 10 best customer service practices

10 ways to deliver great customer service

  1. What are the 5 P's of customer service?
  2. What are the 4 C's of customer service?

What are the 5 P's of customer service?

The 5 areas you need to make decisions about are: PRODUCT, PRICE, PROMOTION, PLACE AND PEOPLE. Although the 5 Ps are somewhat controllable, they are always subject to your internal and external marketing environments. Read on to find out more about each of the Ps.

What are the 4 C's of customer service?

This often leads to confusion about what's being discussed and where! Let's clarify the two models: The 4Cs to replace the 4Ps of the marketing mix: Consumer wants and needs; Cost to satisfy; Convenience to buy and Communication (Lauterborn, 1990).

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