- How do you tell a customer a product is no longer available?
- What is the best way to communicate a price increase to customers?
How do you tell a customer a product is no longer available?
Along with saying you're sorry, tell consumers why the product is out of stock. Don't make excuses. Explaining that it was a processing error, inventory mix-up, or delay from your manufacturer connects with shoppers. They appreciate brands who are honest, transparent, and take ownership for their mistakes.
What is the best way to communicate a price increase to customers?
Announce it gently.
You don't want to scare your customers away by announcing a massive price increase all at once. Instead, announce the change with plenty of advanced notice so they can budget for it or decide whether they still want to buy from you.