What questions to ask in user interview to create better empathy map?

1. How do you interview an empathy map?
2. What makes a good empathy map?

How do you interview an empathy map?

Ask questions that could encourage the person to tell a story. Look for inconsistencies, which can often lead to interesting insights. Make sure you interview in pairs, with one person on the lookout for body language clues which might reveal hidden emotions. Try not to feel compelled to fill silence.

What makes a good empathy map?

Definition: An empathy map is a collaborative visualization used to articulate what we know about a particular type of user. It externalizes knowledge about users in order to 1) create a shared understanding of user needs, and 2) aid in decision making.