Sentiment

What technology is best suited to figure out the sentiment of customer service tickets?

What technology is best suited to figure out the sentiment of customer service tickets?
  1. What technology is used in sentiment analysis?
  2. Which is suitable platform for sentiment analysis?
  3. What is sentiment analysis software?

What technology is used in sentiment analysis?

It uses machine learning (ML), natural language processing (NLP), data mining, and artificial intelligence (AI) techniques to mine, extract and categorize users' opinions on a company, product, person, service, event, or idea for various sentiments.

Which is suitable platform for sentiment analysis?

Hootsuite Insights

Once again, it's one of the many products in a bigger arsenal of the social media management legend. Sentiment analysis tool provided by Hootsuite Insights helps you understand sentiment behind your brand. The platform will help you mine your customer opinions and share the insights with your team.

What is sentiment analysis software?

Sentiment analysis tool tracks responses from surveys, conversations with chat support, customer reviews on different online portals, etc. Then, the sentiment analysis tool analyzes the collected data and detect the words used in the feedback.

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