- What 3 metrics do you believe are the best measure of customer success?
- What are the two most important customer success metrics to track?
What 3 metrics do you believe are the best measure of customer success?
because the three metrics we're focusing on today – Customer Health Score (CHS), Customer Lifetime Value (CLV), and Net Promoter Score (NPS) apply to every business – whether you have a customer success team or not.
What are the two most important customer success metrics to track?
Customer lifetime value brings together the impact your customer success operation has on two key performance indicators: Annual revenue per customer. Average length of customer relationship (in years)