Itqualityassurance
What is the best time to send a survey email?
Multiple studies have revealed that surveys sent to customers between 6pm and 9pm get the most responses. People are mentally freer, yet not completely tuned out of their emails. They're more likely to engage in a light intensity activity like filling a survey during after-work hours.
When should you send a customer satisfaction survey?
For example, sending out surveys immediately after, or even during, the following types of customer interactions have taken place are most likely to elicit accurate and responsive returns. Closing a support or service ticket. After a scheduled appointment, such as a support call, installation, repair or upgrade.
