Itqualityassurance
- What is user autonomy?
- What is user control and freedom?
- What are the five 5 goals of usability?
- What is user journey mapping?
What is user autonomy?
(Adapted jgom Friedman, 1996; Fried- man and Nissenbaum, 1997.) The organizers provided a working def- inition and conceptualization of auton- omy. Briefly, autonomy refers to the capability to act on the basis of one's own decisions and to be guided by one's own reasons, desires, and goals.
What is user control and freedom?
Jakob Nielsen's third usability heuristic for user interface design is user control and freedom. This principle states: Users often choose system functions by mistake and will need a clearly marked “emergency exit” to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
What are the five 5 goals of usability?
An understanding of the five characteristics of usability – effective, efficient, engaging, error tolerant, easy to learn – helps guide the user-centered design tasks to the goal of usable products.
What is user journey mapping?
A user journey map (also known as a customer journey map) is a diagram that visually illustrates the user flow through your site, starting with initial contact or discovery, and continuing through the process of engagement into long-term loyalty and advocacy.
