Customer

Show message after cancellation

Show message after cancellation
  1. How do you ask why a customer is Cancelling?

How do you ask why a customer is Cancelling?

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Ask why they decided to cancel, how your company can (or could have) served them better or resolved their issue. The goal with these questions is to uncover the root issue, along with any other details they are willing to provide.

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How do you explain information architecture to non designers?
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