Support

Best user flow for opening a ticket in self service

Best user flow for opening a ticket in self service
  1. What's the most cost effective way to handle support tickets?

What's the most cost effective way to handle support tickets?

Empowering your customers is one of the easiest ways to deflect support tickets and reduce costs. Just make it easier for them to find answers to their questions themselves.

Video Recording video is there an accessibility/usability/other reason for allowing video recording without audio?
Recording video is there an accessibility/usability/other reason for allowing video recording without audio?
What is the importance of video recording?What is video recording meaning? What is the importance of video recording?With a video recording of the m...
Problem Problem statement in design thinking
Problem statement in design thinking
A design thinking problem statement is a concise and actionable sentence or question that defines your UX purpose and direction. Product teams using d...
Customer What do you call your company's initiative to get feedback from end users?
What do you call your company's initiative to get feedback from end users?
What is a customer service initiative?What is the initiative of a company?What are employee initiatives? What is a customer service initiative?What ...