Itqualityassurance
Customer - page 2
User Experience map on mobile -
What is an app map UX?What is a customer journey app? What is an app map UX?A UX map is a powerful technique of visualizing the entire experience of...
Negative connotation to having Support (as in customer support) in primary navigation?
What are the 3 levels of customer experience?What is customer service experience?Which of these is a component of a good customer experience? What a...
Research Method to measure user's satisfaction through Questionnaire
How do you measure customer satisfaction in a questionnaire?What research method can be used to measure customer satisfaction?What are questionnaire ...
Show message after cancellation
How do you ask why a customer is Cancelling? How do you ask why a customer is Cancelling?Tell me more Ask why they decided to cancel, how your compa...
How do I determine what type of Customer Experience map to use
Which kind of map helps us understand the customer experience?Which four of these are types of customer journey maps?What are the methods you find mo...
Are customer surveys used in LeanUX
What are customer surveys used for?What are the 3 types of survey?Are customer service surveys effective? What are customer surveys used for?Custome...
What are the best ways to interview customers to derive needs?
What is customer interview method?What is the most important rule for customer interviews?What are the two types of customer interviews? What is cus...
When are customer journey maps useful?
Customer journey mapping is important, because it is a strategic approach to better understand customer expectations. It is also crucial for optimisin...
Drawbacks to user feedback
What are the disadvantages of customer satisfaction survey? What are the disadvantages of customer satisfaction survey?Sending surveys too often can...